I just ordered my Residential Knox Box, what's my next step?
  1. Please call the Fire Prevention Division Office at (509) 585-4302 and we will happily schedule a time to come out and place the key into your new box and lock it for you.
  2. If you have a medical alert service, after the new box has been installed, you will need to notify them that you now have a Knox box so they can relay that information to the dispatcher when they are calling 9-1-1 on your behalf. This will assist the responding crew to be prepared to look for one upon their arrival.

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1. Should I purchase a Residential Knox Box for myself or my family member?
2. How do I place an order for a Commercial or Residential Knox Box?
3. Which models are approved for Commercial use by the Kennewick Fire Department?
4. Which models are approved for Residential use in Kennewick?
5. I just ordered my Residential Knox Box, what's my next step?
6. How do I get the keys updated when locks are re-keyed?
7. Where should a Knox Box be installed?
8. Does the Knox Box have to be monitored?
9. Who do I contact with more questions?