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1. Should I purchase a Residential Knox Box for myself or my family member?

The Kennewick Fire Department highly recommends the use of Residential Knox Boxes for use at homes where the occupant may not be able to open the door to first responders after calling 9-1-1.

Additional information regarding Residential Knox Boxes

2. How do I place an order for a Commercial or Residential Knox Box?

Knox Box orders can be placed online at the Knox Box website, www.knoxbox.com. Please be sure to select the correct jurisdiction for proper keying. If ordering for a City of Kennewick property, select the Kennewick Fire Department, you will see the department's custom patch displayed.

3. Which models are approved for Commercial use by the Kennewick Fire Department?

Frequently used models approved by the Kennewick Fire Department include: - 3200 Series Hinged Door Surface Mount - 3502 Single Lock Knox Key Switch - 3700 Series Knox Padlock - 4400 Series Recess Mounted (Recessed mounting kit required - Part #4470)

4. Which models are approved for Residential use in Kennewick?

Frequently used models approved for Residential use by the Kennewick Fire Department include: 

• Homebox
• Residential Door Hanger Model 
• Residential Surface Mount Model

Additional information regarding Residential Knox Boxes

5. I just ordered my Residential Knox Box, what's my next step?

1. Please call the Fire Prevention Division Office at (509) 585-4302 and we will happily schedule a time to come out and place the key into your new box and lock it for you.
2. If you have a medical alert service, after the new box has been installed, you will need to notify them that you now have a Knox box so they can relay that information to the dispatcher when they are calling 9-1-1 on your behalf. This will assist the responding crew to be prepared to look for one upon their arrival.

6. How do I get the keys updated when locks are re-keyed?

To schedule someone to meet with you to update the keys in your Knox Box, please contact the Fire Prevention Division at (509) 585-4302.

7. Where should a Knox Box be installed?

A Commercial Knox Box should be installed near the annunciator panel and/or zone map at approximately five feet up from the floor.

A Residential Knox Box, these high-security key safes allow first responders to quickly enter your home without forced entry. Therefore, keys and medical cards should be stored at the entrance of your home in order to avoid potential delay and damage to property in response to emergencies. 

8. Does the Knox Box have to be monitored?

No, the Knox Box is recommended not to be monitored to minimize false alarms.

9. Who do I contact with more questions?

Contact the Knox Box website or the Fire Prevention Division at 509-585-4302.