COVID-19 Updates

Benton PUD has extended the COVID-19 Customer Assistance Program

Qualified residential and small business customers may receive a bill credit  of up to $200 for their past due bill amount as of July 31, 2021. Past due is defined as 30 days in arrears. 

To help customers pay down higher past due balances, Benton PUD will also match payments. The payment match is available for up to half of the July 31, 2021 past due amount, after the initial bill credit is applied. Payments made between August 1, 2021 and December 31, 2021 are eligible for this match.  

The program will end on December 31, 2021.

Benton PUD is encouraging customers to fill out the online application at

Find more info and fill out the online application at the Benton PUD site. 

COVID-19 Reopening Guide for Businesses and Workers

On June 30 Washington state has reopened under the Washington Ready plan. All industry sectors previously covered by the Roadmap to Recovery or the Safe Start plan (with the limited exceptions noted below) may return to usual capacity and operations.

Important Reference Documents  

Healthy Washington Requirements 

For governing bodies of public agencies opting to host in-person public meetings under the Open Public Meetings Act, as permitted under Emergency Proclamation 20-28, et seq., the miscellaneous venues guidance remains in effect. 

City Response to COVID-19

Health & Safety Information

Kennewick is Open for Business

During this time of uncertainty surrounding COVID-19, our regional partners are have collaborated to connect local businesses with our community. Check out businesses that have registered as open.


Helping Citizens

The Stay Home, Stay Healthy order requiring social distancing measures will help slow the spread of COVID-19, but they will create a hardship for some citizens.

To help residents, the City has suspended water shut-offs for non-payment of City utility bills. We are continuing to bill utility accounts on the regular two-month billing cycle and statements are due 15 days from the billing date.  Late notices are being issued for accounts two weeks past due, which includes a $10 late fee when notices are processed.  Payment options include our automated phone system, website, and drop box located in the east parking lot of City Hall. 

By contacting the City prior to an account going past due, the late notice would not issue and $10 late fee would not be assessed.

Benton PUD has announced that it is suspending power utility shut-offs during this time as well. The Kennewick School District is assisting with nutrition needs.

 Below is a list of additional resources: